Call Center Philippines

Contact Center and the Philippines

The Philippines has been one of the favorite destinations of companies all over the world to provide contact center services. And why not? Contact centers in the Philippines have proven that it has the capacity to deliver excellent customer service and th... Read >

SMCC Companies Urge Government for Additional Incentives

Small and Medium Call Center companies urged the government for additional tax incentives to help them compete with the large companies amid the talent war and higher power rates. Among the challenges that small call center companies cited were talent rec... Read >

RP Contact Center Industry Sees 23% Revenue Growth This Year

Rebounding from a crisis last year, the contact center sector expects to reach $6.1 billion this year, 23 percent higher than $5 billion posted in 2009, and new investments of $200 million based on new expansions of 40,000 seats. The growth would translat... Read >

Outsourcing Companies Expanding Their Philippine Workforce

Outsourcing hubs such as countries in Latin America and Southeast Asia have seen growth in outsourcing business over the past few months. The Philippines in particular, is seeing a number of expansions by outsourcing companies this month alone. While Indi... Read >

Virtual Contact Center Supporting Organizations Go Green

The Virtual Contact Center has become important for its ability to provide organizations with significant benefits in not only cost savings but also, as more and more businesses become aware of their environmental impact and responsibilities, the virtual ... Read >

RP and HP Outsourcing Partnership Plan

HP is leveraging on the vast supply of knowledge workers in growing its outsourcing operations in the country, a top local executive said. HP began its outsourcing operations in the Philippines around 2003 following a long-term services deal with Procter ... Read >

CCAP’s Global Dimension Expo

The Contact Center of the Philippines (CCAP), will organize the International Contact Center Conference & Expo, which sets its sights on the global horizon by creating an avenue that will share best practices and case studies from other countries as well ... Read >

Call Centers Focusing on Sales Techniques and High-Value Services

The Business Process Outsourcing industry is set to shift its resources toward higher-value services next year as the global financial crisis takes its toll on traditional markets. According to the results of a recent survey, the BPO sector sees "good to ... Read >

High BPO Growth Prevents Recession

The sustained development of the BPO sector and the high OFW remittances had helped the Bangko Sentral ng Pilipinas to deny the economic downturn of the country. These are means of recuperating the investors' investments. According to BSP, these are the ... Read >

Measuring Call Center Agent Productivity

Call center agents provide customer support services and are the core assets of call center firm. They directly interact with your customers and offer good relationship to them. A call center agent must resolve all customer queries. They must know more in... Read >

Generating and Improving Employability in Business Processing Industry

Workers will be laid off because of the result of internationally aligned companies and factories here in the Philippines due to the alarming economic disaster. This is the question that has been in the minds of most people nowadays. Knowing that a huge p... Read >

Earn More in Home Sourcing

Home sourcing, in basic terms, it is outsourcing to people's homes. Many businesses - chiefly, call centers - are jumping on the home sourcing bandwagon to cut costs and reap many other benefits. Home sourcing is a win-win prospect, as these positions all... Read >

Recession Brings Back BPO to Software Companies

Offshore business will remain here in our country, in spite of the struggles against the negative public opinion about offshoring. According to market analysts, Philippines is now the 2nd most important location of BPO, next to India. In the next 5 years,... Read >

Outsourcers Plans Strategies to Maintain Business Growth

The outsourcing industry will feel the result of the economic crisis in the next two years, based from the observation and study of Frost & Sullivan in it's Contact Center Outsourcing Trends in the Asia Pacific Market. With this reason, outsourcers must h... Read >

Virtual Assistance as Home-Based Business

Virtual Assistance is now leading as the most in demand hottest home-based businesses, as published in some articles in BCentral. Com, MSN.com. Virtual Assistance is a new administrative profession. Professionals are called Virtual Assistants or VAs. VAs ... Read >