Call Center Philippines

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RP and HP Outsourcing Partnership Plan

24th September 2010
HP is leveraging on the vast supply of knowledge workers in growing its outsourcing operations in the country, a top local executive said. HP began its outsourcing operations in the Philippines around 2003 following a long-term services deal with Procter ... Read >

Measuring Call Center Agent Productivity

15th September 2010
Call center agents provide customer support services and are the core assets of call center firm. They directly interact with your customers and offer good relationship to them. A call center agent must resolve all customer queries. They must know more in... Read >

Philippines Home-Based Call Centers

19th August 2010
Experts urged Philippines call centers to try home-based operations with home based agents. One of those is William Dieu, senior research analyst from callcentres dot net. However, Benedict Hernandez, senior vice president and general manager for Philippi... Read >

The Increasing Turnover Rate in Call Centers

04th August 2010
Despite the effort by the country's call center companies to alter the outsourcing industry, turnover rate in the country's call center has gotten so worst that it hits 60 to 80 percent, according to the Call Center Association Philippines (CCAP). This ha... Read >